All terms referenced herein have meanings consistent with the Terms of Use.

We love our tree loving community at Dendromania, so we’re committed to maintaining a high standard with regards to our privacy practices. It’s important to us that you’re comfortable on Dendromania, so we provide options for you to control how much information you share and your communication preferences.

This policy sets out how Dendromania.com collects, uses and discloses your personal information. If you disclose personal information to third parties this policy will not apply and you will be subject to the privacy policy of that third party. By accessing or using Dendromania services, you agree to the collection, use and disclosure of your personal information as outlined in this policy.

Dendromania is bound by the Privacy Act (1988).

Dendromania collects personal information to assist it and its related bodies corporate to conduct their activities and provide the range of services they offer.

Personal information collected by Dendromania may include:

• identification details, which may include name, birth date, gender, security questions and answers;
• bank account and credit account details;
• user ID's and passwords;
• services provided to you, including saved items and searches
• business information, such as ABN/ACN;
• information submitted in placing an advertisement, for example product details and pricing;
• information about the devices on which you visit the Dendromania Network, and your activities on those sites;
• third party account details (for example where you sign in through a social network);
• social profile information;
• records and content of communications with Dendromania or any other person including records and content using Communications Spaces (as that term is defined in Dendromania’s Terms of Use). Please note that such records and content may be stored and scanned by Dendromania.

Dendromania collects personal information in a number of ways, including:

1. directly from you when you provide information directly to Dendromania in person, by phone or in writing (whether electronic or otherwise) for example, when you create an advertisement for a product or service or when you enquire about an item.
2. directly from you when you communicate with Dendromania or any other person using Dendromania Communications Services;
3. from third parties such as: Dendromania related businesses; operators of linked or served web sites, applications and advertising on the Dendromania network; social networks where you choose to share that information when creating an account;
4. from third party data providers who have been directed by you to send us information on your behalf;
5. through use of Dendromania proprietary software in which personal information is stored;

Your personal Information may be used:

1. to maintain appropriate business records of Dendromania;
2. to research, develop, improve and use within Dendromania products and services;
3. to pre-populate / customise / provide shortcuts on our websites;
4. to conduct surveys to determine use and satisfaction with Dendromania services;
5. to generate statistics in relation to the Dendromania Network;
6. for the purposes of feedback, reviews and ratings;
7. to promote and market special offers and other services to you ;
8. for purposes connected with the operation of the Dendromania Network;
9. for staff training and quality assurance;
10. to personalise the site experience and/or the advertising you see when you visit sites within Dendromania.

Dendromania reserves the right to disclose personal information to individuals and organisations other than Dendromania. The organisations to which we may disclose personal information include:

• dendromania staff and affiliated dendromania networks
• the public if you advertise with dendromania or use publicly available Communications Services
• individuals or organisations that advertise with dendromania, in the event of a submitted enquiry or if you seek certain services through dendromania - depending on your enquiry these may include:
  • affiliated wholesale or retail nurseries;
  • tree related service providers
  • training and education providers

If you do not want dendromania to disclose your personal information to the businesses and organisations listed above, you should not submit an enquiry.

• service providers who assist dendromania to provide its services including:
  • Information technology providers;
  • marketing and market research advisers; and
  • technical and professional advisors.
• individuals or organisations to whom you request we send your information;
• organisations involved in a sale/transfer of dendromania assets, business or shares;
• to assist government or regulatory authorities;
• if required by law, for example pursuant to a subpoena.

If you request dendromania to provide information to a third party (i.e. if you submit an enquiry), it should be acknowledged that your information will be handled by that third party in accordance with its privacy policy and not in accordance with our privacy policy.

To the best of our ability, dendromania strives to maintain accurate and current records. To help us with this facilitate this, we would appreciate it if you let us know if any of your details change. You can update certain personal information through your log in (if you have one) or contact us by email info@dendromania.com.

By law, you have the right to access your personal information, subject to a few exceptions. If you wish to access your personal information please contact us or go to ‘My dendromania’. To make things easier, please provide as much information as you can. There is no charge for this service, however to keep your information safe, you may be required to verify your identity before any information is released to you.

Dendromania will take all reasonable steps to protect the personal information we collect from misuse, loss, unauthorised access, modifications or disclosure. Your personal information may be stored in hard copy documents, but is more generally stored electronically on dendromania’s systems.

Dendromania has links to international partners and service providers and your information may be shared with these entities for some of the reasons listed above. By providing dendromania with your personal information, you consent to the potential disclosure of your personal information outside of Australia as set out in this privacy policy.

Unfortunately, if you choose not to provide personal information when requested, we may not be able to provide you with the full range of dendromania services. This is your decision and we are happy to discuss our privacy policy with you. If you have any questions regarding this please contact us info@dendromania.com.

When you visit our website or use a Dendromania application, Dendromania may record anonymous information such as the IP address, date, time, referring URL, device information and location, carrier, your movement around website features, pages accessed, content, searching activities and files accessed and downloaded, type of browser and operating system. The information we collect may be combined with other information we already hold, to help us paint a picture of who is using the dendromania website and how we can improve and serve you better.

This site uses Google web analytics service. Google may record visitor’s activities on the dendromania Dendromania, which may include mouse clicks, mouse movement, and scrolling activity performed, user screen size, browser versions and other user experience based metrics. Google does not collect any personally identifiable information, including credit card information, that you enter in this website. For more information see Privacy Policy for Information Collected by the Google Web Analytics Service. We are using the information collected by Google service for analysing usability of the dendromania Network and associated purposes. To opt out of this analytics service, please email

Dendromania uses Nielsen/NetRatings web analytics tools to measure and analyse internet usage across our the dendromania Network of websites. This service helps us measure and respond to our online consumers. The data collected does not identify a user personally.

Additional Information
If you have a problem, complaint, want to change your personal information or just wish to enquire about privacy please contact us at:

Dendromania Pty Ltd
PO Box 242
Bombala NSW 2632 Australia
info@dendromania.com

Despite our best efforts, we know that sometimes things can go wrong. Dendromania considers any issues or complaints relating to privacy to be extremely serious. If you have a concern or complaint, please let us know and we will strive to deal with it comprehensively and resolve it so all parties are satisfied as soon as possible. If you would like further information about privacy in Australia, please visit the Office of the Australian Information Commissioner

Effective Date
3 May 2014

Review Date
3 May 2017